We at SuperKalam i.e. Snapstack Technologies Private Limited, (“the Company/SuperKalam/we/us”) is committed to protecting the privacy and security of your personal information. Keeping your personal information secure and using it solely for activities related and relevant to our business is the top priority of SuperKalam.
In this policy, “personal information” means any data about an individual who is identifiable by or in relation to such data.
We will update this Policy from time to time to reflect changes in our practices or relevant laws. Whenever this Policy is changed, the date at the top of the policy will notify you of the change. In some cases, we may also notify you of the relevant changes by email, in website/ app notifications, or through other appropriate means. We encourage you to review this Policy regularly to make sure that you understand your relationship with SuperKalam and the ways we may collect, use, process, disclose and share personal information about you.
Personal Information Collected
The following personal information is collected by or on behalf of us:
Information provided to us/ collected by us directly: We collect personal information for the purpose of registering your account, when you contact us via a form, email or any other manner, information to personalise your usage of the Platforms or upgrade features and functionalities of the Platforms, market and advertise, maintain safety of the Platforms, and comply with applicable laws. Please note that within this Policy, “applicable laws” include laws applicable to our business and operations together with any other requirements that we believe in our best faith judgement to be necessary for defending or preparing to defend a legal right or claim.
We also collect other personal information in the course of your interactions with our Platforms and utilising our services, such as those reflecting your preferences, or when you make a purchase or payment. Kindly note that some features may be restricted, unavailable or unusable if you choose not to provide certain information. The following personal information falls within the category of information provided to us or collected by us directly:
Information collected from other sources and third parties: We may collect personal information about you from publicly available sources, or third parties. This may be done to further personalise your use of the Platforms, or provide you with additional tools and functionalities. Whenever a third party tool, content, or link is provided on our Platforms, or whenever third parties host our tools, contents, or links, we may request such third parties to provide some information such as user ID, information about your interests and preferences, and other service related information. Such third parties will share the information on the basis of their own privacy practices. As an example, please consider when you interact with a video or quiz posted by us on a social networking platform, we may access or request certain information about you such as your username, time spent by you on the post, interactions with the post, and any other information that is relevant to our services.
Using the Personal Information Collected: Similar to and connected with purposes for which we may collect personal information, we set out below the existing and proposed or expected purposes for which the personal information may be used:
Sharing and Disclosure of Personal Information: It is crucial for running our Platform and providing you with the services that we share and disclose some of the personal information about you. As such, you understand and agree that this is done to comply with or satisfy crucial legal, contractual, or business and commercial obligations, or any other purpose that is necessary for and in respect of our services. The following are some of the reasons for and parties with which we share such information:
Your rights: In your interactions with us, you have certain rights under the legal regime concerning data protection and privacy in India. You can request:
Deletion and Retention Statement: You are allowed to delete your user account that is created at the time of registration. To delete, the functionalities are available to you within your user account. Following your exercise of such right, we delete all information related to your account that contains your personal information, that includes transaction history or details related to your preferences, that is not required to be retained for a legitimate business interest or as per the applicable laws. Legitimate business interests may involve preventing fraud and other illegal activities on the platform, or enhancing overall safety of users on the Platform.
Security and Compliance: We maintain appropriate administrative, technical, and physical safeguards to protect your personal information from accidental, unlawful, or unauthorised destruction, loss, alteration, access, disclosure, or use and other unlawful forms of processing. We follow the extant standard encryption norms for the transmission and exchange of information on our Platform. We also ensure that our employees and other staff members respect the privacy and confidentiality of any personal information held by us.
Grievance Redressal: In the event that you have a grievance regarding this Policy or the manner in which we use or process your personal information, or any discrepancies are faced by you while exercising a right, please do not hesitate to reach out to our Grievance Redressal Officer at the details below:
Name of the Grievance Redressal Officer: Ankit Kumar Singh, Contact: email@example.com
Please note that all grievances will be addressed and aimed to be solved as early as possible, and within 15 (fifteen) days from the date of receipt of the grievance within our systems.